Privacy Policy

Who we are

This Privacy Policy explains how Eye Candy Studio Private Limited, operating as “The Transformers” (“we”, “us”, “our”), handles your personal information when you visit thetransformers.co, contact us, book a Discovery Call or Walk-In, or submit your details through our forms — including lead forms shown on Facebook and Instagram.

We are a business-transformation studio based in Vadodara, India, working with clients in India and globally. By using our website or sharing your information with us, you agree to the practices described in this policy.

Information we collect

We collect information in the following ways:

• ▹Information you give us — your name, email address, phone number, city, business name, and anything you tell us when you fill in a form, book a call or Walk-In, message us on chat or WhatsApp, or email us.
• ▹Information from social lead forms — when you submit a Facebook or Instagram lead form for our ads, Meta shares the details you provide (such as name, email, phone and any custom answers) with us.
• ▹Payment information — when you pay for a Discovery Call or Walk-In, payments are processed by our payment provider; we receive confirmation and limited transaction details, not your full card details.
• ▹Information collected automatically — when you visit our site we may collect device and usage data (such as IP address, browser type, pages viewed and referring links) through cookies and similar technologies.

How we use your information

We use your information to:

• ▹Respond to your enquiries and schedule Discovery Calls and Walk-Ins.
• ▹Provide, operate and improve our services and website.
• ▹Send you relevant updates, offers and marketing communications where you have consented or where permitted by law (you can opt out at any time).
• ▹Process payments and keep records of our engagements.
• ▹Protect our business and comply with legal and regulatory obligations.

Legal basis and consent

We process your personal information on the basis of your consent (for example, when you submit a form or opt in to marketing), to take steps at your request before entering into a contract, to perform a contract with you, and to meet our legitimate business and legal obligations. You may withdraw your consent at any time by contacting us.

How we share your information

We do not sell your personal information. We share it only as needed:

• ▹Service providers — trusted partners who help us operate, such as Meta (for lead ads), our payment processor, CRM, hosting, analytics, and email/WhatsApp messaging providers, who may only use your data to provide services to us.
• ▹Legal and safety — where required by law, regulation, legal process, or to protect our rights, users or the public.
• ▹Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

Advertising and social platforms

We advertise on Facebook and Instagram. If you submit a lead form through one of our ads, your submission is also governed by Meta’s own data and privacy policies in addition to this policy. We receive the information you choose to provide and use it to contact you about our services. We may also use cookies and platform tools to measure and improve our advertising.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some features may not work as intended without them.

Data retention

We keep your personal information only for as long as necessary for the purposes set out in this policy — to respond to you, deliver our services, meet legal and accounting obligations, and resolve disputes — after which we securely delete or anonymise it.

How we protect your information

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have the right to access the personal information we hold about you, ask us to correct or update it, request its deletion, and withdraw consent to its use. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

International users

We are based in India and may process and store your information in India and other countries. If you contact us from outside India, you understand that your information will be handled in accordance with this policy and applicable Indian law.

Children

Our website and services are intended for business owners and professionals and are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date below. We encourage you to review this page periodically.

Contact us

If you have any questions, requests or grievances about this policy or your personal information, contact us at hi@thetransformers.co or +91 22 6971 0875.

Eye Candy Studio Private Limited — Registered office: 30/B-405, Monalisa Commercial, Wing B, Manjalpur, Vadodara, Gujarat 390011, India.